Exchange Policy

We want you to be happy with your purchase; if there are any issues with your purchase we’d be happy to help resolve the problem. If you are not satisfied you can return your purchase for an exchange of equal value. Exchanges will be honoured within 60 days of your order arriving to your location. Only unworn items can be return/exchanged.

To start your exchange, email customer service at and include your order number and the items you would like to exchange along with the items you would like to replace them with. You will be issued a return authorization number.

  • Put the items you’re returning in the original package if possible

  • You must include a copy of your packing slip along with the Return Authorization number that was provided to you by customer service via email. Indicate the item(s) you are returning and the reason for your return on the Return Authorization form.

  • Ensure that your RA# is clearly written on the outside of the box

  • Choose a mail carrier, pay for postage, and send it to the address below

Returns: Grain Farmers Online Store
153 Towerline Place
c/o New Era Grafix
London ON, N6E 2T3